Director, Revenue Cycle Management (RCM) PMO & Transformation

JOB SUMMARY

The Director, Revenue Cycle Management (RCM) PMO & Transformation leads the RCM project portfolio, sets priorities, drives cross-functional transformation, and ensures initiatives deliver measurable financial and operational results.

This role reports to the Senior Vice President, Revenue Cycle Management.

The role partners across RCM Operations, Clinical Operations and Coding, Strategy and Analytics, Market Access, Finance, IT, Product, Compliance, and vendors. It focuses on transformation and execution rather than daily RCM operations.

WHAT THIS ROLE OWNS

RCM project portfolio: Priorities, ownership, timelines, benefits, and status for approved RCM projects.

Governance and decisions: Timely escalation of risks, decisions, and resource conflicts.

Transformation roadmap: Sequencing of process, technology, vendor, analytics, and automation changes.

Results: Confirmation that projects improve cash, reimbursement, quality, productivity, turnaround time, or cost.

PMO team: Staff priorities, coaching, standards, and performance.

KEY RESPONSIBILITIES

Set RCM priorities and maintain the project list

* Maintain one prioritized portfolio of active, planned, paused, and completed RCM projects.

* Require a clear sponsor, owner, outcome, effort estimate, dependencies, and timeline before work begins.

* Recommend which initiatives should start, pause, stop, or wait based on impact, risk, and available capacity.

Give leadership clear visibility and decisions

* Provide concise executive reporting on progress, risks, missed dates, resource needs, expected benefits, and decisions required.

* Escalate unresolved ownership, scope, funding, timing, vendor, or resource issues with a clear recommendation.

* Identify projects at risk and require recovery plans with clear actions, owners, and dates.

Lead major RCM changes

* Lead major RCM process, technology, vendor, analytics, and automation initiatives.

* Define futur