Director, Business Platforms – Product Management

JOB SUMMARY

The Director, Business Platforms - Product Management will partner closely with the AVP of Business Platforms to design, implement, and optimize digital products that support genomic laboratory operations. This leader will drive product strategy and execution across key operational domains including Client Services, Revenue Cycle Management, and Sample Management.

The role requires strong expertise in healthcare/laboratory operational platforms, enterprise integrations, and digital product leadership. The ideal candidate combines deep product management experience with an understanding of scientific and laboratory workflows.

KEY RESPONSIBILITIES

* Lead product strategy, roadmap development, and execution for business platforms supporting genomic laboratory operations. * Collaborate with the AVP of Business Platforms and cross-functional stakeholders to identify operational needs and translate them into scalable digital solutions. * Oversee product lifecycle management from ideation through implementation, optimization, and ongoing support. * Drive platform modernization and integration initiatives across: + CRM and client engagement systems + Revenue cycle management platforms + Laboratory accessioning and sample management systems + Reporting platforms * Partner with laboratory operations, client services, billing, reimbursement, IT, engineering, and external vendors to improve workflow efficiency and user experience. * Manage integrations involving: + Salesforce + Quadax/CareViso/Xifin or Equivalent RCM platforms + Sample Management and laboratory operational systems * Define product requirements, business cases, KPIs, and success metrics. * Lead Agile product management practices including backlog prioritization, sprint planning, and stakeholder communication. * Ensure platforms meet compliance, security, and operational reliability requirements in a regulated healthcare environment. * Mentor and guide product managers, bu