Director, Implementation Project Management

About OpenLoop

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OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. As the Director, Implementation Project Management, you’ll build the operating system that makes client launches repeatable: how projects get planned, how Technical Project Managers are assigned across the book of business, and how implementation status reaches clients and executives.

What You'll Do

• Build OpenLoop’s implementation PMO from the ground up: tiered playbooks, stage gates, templates, risk and change controls, escalation paths and closure standards that teams actually use.
• Run the implementation portfolio across every active customer launch, including status, sequencing, dependencies, committed dates and project manager assignments.
• Identify schedule and capacity conflicts early, then bring leadership a clear recommendation on staffing, sequencing or trade-offs.
• Select and launch the project management platform, designing workflows that make delivery easier so the system earns adoption and becomes the source of truth.
• Build clear customer, operating and executive reporting that shows whether implementations are on track and where the business is exposed.
• Personally lead project management for OpenLoop’s largest strategic implementations, owning the integrated plan, critical path, scope, governance and difficult customer conversations.
• Hire and develop four Technical Project Managers who can run complex accounts with strong client presence, scope discipline and independent judgment.
• Orchestrate readiness across Sales, Solutions