Director, Demand & Supply Planning

About OpenLoop

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OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door — including demand forecasting, network capacity, and the supply continuity that keeps product, ingredients, and consumables flowing across a network of 20+ fulfillment partners.

The function has scaled faster than its operating model. There is no standardized planning cadence today — forecasts are assembled reactively, partners receive limited advance visibility, and much of the process knowledge lives in people's heads. Volume has roughly tripled, and we are building the function out, including splitting leadership into two directors.

As Director, Demand & Supply Planning, you own the planning engine of the function: the S&OP and demand-planning cadence, forecast accuracy, capacity and allocation, inventory optimization, and cost. You report to the VP, Pharmacy Operations & Supply Chain and partner with a peer Director who owns supply chain operations and execution. This is a build role — you're standing up the planning cadence that doesn't exist today and the discipline the rest of the function runs on.

What You'll Do

* Build and own the S&OP / demand-planning cadence. Define the authoritative demand inputs from Sales, Implementation, and Customer Success, how they're modeled, and the cadence on which partners, sites, and Procurement receive outputs. Own capacity and dem