Director, IT Operations

About OpenLoop

------------------

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About The Role

------------------

We're building the IT organization from the ground up at OpenLoop Health, a fast-growing telehealth platform scaling our AI-powered care delivery across digital health, brick-and-mortar, and enterprise segments. As Director of IT Operations, you'll lead the operational backbone of our infrastructure designing and scaling systems that reliably support thousands of concurrent patients, clinicians, and partners while maintaining the security and compliance standards required in healthcare.

This is a high-leverage role reporting directly to the VP of Enterprise Technology. You'll build and lead a team of 11 engineers and operators focused on infrastructure reliability, incident response, and leveraging AI to transform IT operations (automation, predictive monitoring, intelligent alerting, and beyond). You'll own IT operations strategy and be instrumental in shaping how AI improves our operational efficiency, reliability, and decision-making.

What You'll Do

------------------

IT Operations & Infrastructure

• Lead a team of 10+ global resources focused on help desk services, facility management, SOC policy enforcement, and asset management
• Design and oversee infrastructure architecture for 99.5%+ uptime in a healthcare SaaS environment
• Deliver a helpdesk service to maintain a 95% SLA within the response and resolution framework
• Co-own incident management, escalation protocols, and post-incident review culture
• Manage infrastructure spend and cloud resource optimization (AWS, GCP, or multi-cloud