Vice President, Transformation Services - Patient Access

Job Purpose

The Vice President, Transformation Services - Patient Access is responsible for leading enterprise-wide Patient Access transformation initiatives for health system clients. The Vice President, Transformation Services - Patient Access partners with client stakeholders to assess current state operations, identify opportunities to improve financial performance, patient experience, and operational efficiency, and deliver sustainable transformation across all Patient Access functions.

The Vice President, Transformation Services - Patient Access serves as a strategic advisor and transformation leader, driving measurable improvements in revenue yield, cash acceleration, denials prevention, labor optimization, and patient satisfaction through people, process, technology, automation, and analytics.

Duties & Responsibilities

• Lead enterprise-wide Patient Access transformation engagements for health system clients, serving as the leader from assessment through sustained performance improvement
• Lead, mentor, and scale a high-performing, diverse team, fostering a culture of continuous development and accountability that aligns with long-term organizational goals
• Develop and execute strategic transformation roadmaps that improve revenue yield, cash acceleration, operational efficiency, and patient financial experience
• Partner with internal and hospital leadership to identify and prioritize performance improvement opportunities for improved patient engagement
• Conduct operational assessments to identify opportunities across scheduling, registration, financial clearance, authorization, eligibility, patient financial services, and digital access
• Design and implement best-practice operating models that improve quality, productivity, standardization, and scalability
• Drive front-end revenue integrity initiatives that reduce preventable denials, improve clean claim rates, and strengthen reimbursement performance
• Lead