Director, Sales Enablement & Strategic Deals

Req ID#

416684

Remote, Any Location, US

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Job Description

About Us

Foundever® is the next-generation service leader reinventing customer experience (CX). Built on diverse and proven industry experience, we combine digital operations with a 150,000-strong, people-led workforce across +45 countries.

Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. AI-driven solutions integrated with deep human insight, power a unified experience ecosystem that delivers technology-enabled, people-led and insight-driven outcomes at scale. By blending human empathy with AI and automation, we simplify complexity, accelerate digital transformation and create measurable brand and business momentum for our clients.

Get to know us at foundever.com and connect with us on LinkedIn, Facebook and Instagram

Job Summary

The Director, Sales Enablement & BVE is accountable for how Foundever US wins — equipping sales and client teams with the skills, tools and frameworks to execute, and supporting deal shaping on every strategic opportunity or account. Without this function, teams execute on instinct rather than method, sales enablement remains ad-hoc and tribal connection-based, and complex deals are shaped inconsistently

Primary Job Responsibilities

Sales Enablement

Own MEDDPICC as the qualification standard — certification design, delivery, and ongoing assessment for all BDs and AMs. MEDDPICC certification rate — all BDs and AMs, reported quarterly

Produce and maintain Value Proposition Playbooks by vertical — updated based on win/loss patterns and market shifts

Design and govern QBR frameworks and onboarding programmes for commercial hires

Build and maintain AI and digital commercial re