Director, GTM Sales - AI Operations

Meet the Team

The AI Center of Excellence for Sales is Cisco's engine for putting AI in the hands of every seller and using it to make every seller more successful. Our mission is direct and ambitious: give sellers more time with customers by taking the non-selling work off their plate and make that time measurably more productive. This role will turn Cisco's best go-to-market plays into seller-facing AI agents that tell a seller — in the flow of the deal — exactly what to do next to win. We do it in close partnership with two teams: the Global Specialist Organization, who owns go-to-market, and the GTM IT engineering team, who we design and build alongside and who runs our AI platform in production at scale. We are small, senior, and close to the field, and we move fast.

This role leads the small development pod at the heart of that work.

Your Impact

AsDirector, GTM Sales - AI Operations, you will lead a small, senior developer pod that prototypes Cisco's sales plays as seller-facing AI agents delivering dynamic next-best-action guidance — and you will be our Sales-side thought leader, partnering with GTM IT on how the whole GTM technology stack comes together to drive winning outcomes. Specifically, you will:

• Digitize sales plays into agents.Lead the design and contribute to the build — alongside GTM IT engineering — of LLM-based agents that consume customer, seller, opportunity, and Cisco sales-process context and generate dynamic next-best-action guidance, replacing dated deterministic logic.
• Lead the build pod.Direct a team of approximately three developers, set technical direction, stay hands-on enough to prototype and intervene, and reserve capacity for ad-hoc agentic work as it arises.
• Drive the evaluation layer.Build and maintain the relevant golden-case evaluation sets that define what “good” advice looks like — conditioned by segment and geography. This is the program's specification