Director, Sales AI Transformation Digital & Agent Experience Product Manager

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Director, AI Transformation, Medicare Sales Digital & Technology Experience will lead the transformation and delivery of a core suite of established and emerging AI products across the Medicare shopping and sales ecosystem. The role will connect experiences serving consumers, field agents, external distribution partners, internal telesales representatives, and Producer Help Desk teams into a cohesive, intelligent product portfolio.

This leader will shape how AI capabilities share trusted knowledge, apply persona-specific context and skills, preserve journey state, and support seamless transitions from one channel or tool to another. The goal is a simpler shopping experience that reduces repeated work, accelerates answers, improves consistency, and enables timely next-best-action recommendations while retaining appropriate human judgment and control.

This is not an innovation lab role. It is an enterprise product transformation and delivery role accountable for moving a portfolio of AI-enabled experiences from fragmented capabilities toward a unified, scalable operating model. The successful candidate will combine modern digital product leadership, technical fluency, engineering partnership, and user-first experience judgment with a bias toward shipping, measurement, and continuous improvement.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

Unified AI Product Strategy & Portfolio Leadership

* Define and execute a unified product str