Director, Direct-to-Consumer Sales

Each day at AssuranceAmerica is different, but as a *Direct-to-Consumer Sales, Director you will:*

*Direct-to-Consumer Sales Leadership*

• *Lead the contact center strategy with a primary focus on driving sales (e.g., auto, renters, commercial) to individual consumers.*
• *Build and scale a sales-driven culture focused on delivering personalized, consultative, and compliant insurance solutions.*
• *Establish sales targets, incentives, and performance dashboards to drive conversion rates, quote-to-bind ratios, and revenue growth.*
• *Interact in-person with our Call Center associates in McAllen, TX. The position requires travel to McAllen TX 50% of the time*

*Operational Strategy*

• *Drive performance across inbound sales, outbound campaigns, digital channels, and licensed agent teams.*
• *Align operations to evolving regulatory requirements, licensing standards, and compliance expectations within the insurance industry.*

*Technology & Data-Driven Innovation*

• *Champion the use of data, analytics, AI, and automation to improve contact center performance, customer insights, and sales outcomes.*
• *Evaluate and implement omni-channel platforms, CRM systems, and quote/bind tools to enhance sales and service capabilities.*
• *Drive continuous improvement and technology adoption to support self-service, personalization, and first-call resolution.*

*People Leadership & Culture Building*

• *Recruit, develop, and lead diverse and empowered teams of sales professionals, licensed agents, supervisors, and operational leaders.*
• *Cultivate a high-engagement culture that values inclusion, accountability, growth, and collaboration.*
• *Foster leadership pipelines through succession planning, coaching, and structured career pathing.*

About YOU

• *8+ years of leadership experience in contact center operations, with a strong emphasis on Direct-to-Consumer insurance sales or related financial services.*
• *Deep unders