Account Director

Company Overview

Asset Panda is a rapidly growing SaaS/mobile company, founded in 2012, dedicated to revolutionizing asset tracking and management. Our highly configurable platform helps organizations save time and resources so they can reinvest in their people, mission, and communities. As a fully remote company, we are committed to delivering an exceptional client experience and building lasting customer relationships.

Position Summary

The Account Director will build client relationships through proactive outreach, regular check-ins, and scheduled meetings to understand clients' experiences with Asset Panda's software, service, and support. This role focuses on scheduling qualified client meetings, meeting established activity and meeting targets, identifying satisfaction or retention concerns, capturing feedback, and connecting clients with internal teams for follow-up, renewals, or appropriate upgrades. Previous Customer Success experience is not required. This is a fully remote, 1099 independent contractor opportunity requiring a minimum 12-month commitment.

Key Responsibilities

• Client outreach and meeting setting. Proactively contact clients by phone, email, and video to coordinate account reviews and meaningful check-in meetings.
• Meeting targets and qualification. Meet the established minimum number of meetings scheduled and ensure each qualifying meeting satisfies defined requirements and parameters.
• Client relationships and satisfaction. Build positive relationships, ask thoughtful questions, and assess satisfaction with the platform, service, and technical support.
• Customer health and retention. Identify signs of disengagement, unmet needs, and possible renewal risks; communicate concerns to the appropriate team.
• Cancellation outreach and feedback. Engage clients considering cancellation, understand their reasons, share possible next steps, and document actionable feedback.
• Upgrades and expansion. Recognize opportunities for additional features, licenses, or services, and connect clients with the appropriate internal team.
• Issue resolution and follow-through. Help coordinate client concerns with Customer Success, Support, Engineering, and other teams, maintaining clear communication.
• Product guidance. Share available resources and direct clients to relevant functionality, training, and support to help them succeed.
• Documentation, feedback, and performance. Record outreach, meetings scheduled, qualification details, client feedback, follow-ups, and progress toward meeting goals; share relevant concerns with internal teams.

Qualifications & Experience

• No prior Customer Success or Account Management experience is required; customer service, sales, outreach, or scheduling experience is a plus.
• Clear and professional communication skills, with the confidence to connect with clients by phone, email, and video.
• Comfort with proactive outreach, meeting scheduling, and consistently working toward defined meeting goals.
• Strong active listening, interpersonal, organizational, and problem-solving skills.
• Willingness to learn Asset Panda's software, client needs, and internal processes.
• Ability to maintain accurate records and manage follow-up tasks; CRM experience is helpful but not required.
• Reliable self-management, attention to detail, and the ability to work independently in a remote environment.

Key Competencies

Communication • Outreach • Meeting setting • Client care • Follow-through • Accountability

Compensation & Contract Terms

• Hourly rate of $15-$22, with potential to earn a performance-based bonus.
• Bonus eligibility begins only after the minimum required threshold for qualified meetings scheduled is met. Both the number of meetings set and compliance with defined meeting requirements and qualification parameters determine bonus eligibility and potential payout, subject to the applicable written bonus plan.
• This is a 1099 independent contractor position with a minimum 12-month commitment. Contractor engagements do not include employee benefits, paid time off, or participation in employee benefit plans.
• Services are performed remotely. Additional engagement terms will be outlined in the independent contractor agreement.

*Join Asset Panda and help clients get lasting value from a platform designed to make their work easier.*

Pay: $15.00 - $22.00 per hour

Expected hours: 40.0 per week

Application Question(s)

• Are you legally authorized to work in the United States?
• Please note that this opportunity is a 1099 independent contractor role and does not provide visa sponsorship or immigration support. Are you able to work under these terms?

Work Location: Remote