VP or SVP, Operations

Senior Vice President /

Vice President, Operations

Reports to

Chief Executive Officer

Direct reports

Director of Client Solutions · Director of Survey Programming · Director of Operations Associates

Location

Remote with required regular travel to Cleveland, OH.

About Us

: OpinionRoute is an MR operations company. We help small and mid-sized market research agencies deliver accurate insights through proprietary technology and expert-led managed services. We are built for experienced research operators. Keeping up with our clients' needs is the only way we prosper.

Why this role exists

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OpinionRoute is rebuilding the way research gets executed by investing for the Operations function at a scale never previously attempted. Our clients are rewarding us for it.

As we experience a significant growth spurt, we are planning for bigger things. We need a leader with deep quantitative MR operations experience to help lead our Delivery teams from the inside out to 2x growth in the next few years. We envision ourselves as a case study in how small to mid-sized MRAs can thrive. A place where human potential can be unlocked through a nuanced blend of human expertise and a complementary AI-forward technology stack that unleashes great outcomes. We have built a model where human intelligence and capacity can reach greater heights with, not replaced by, technology.

The right leader for this role will bring a track record in this industry of evolving delivery teams through large scale growth cycles and carry a passion for the people involved in MRX.

Job summary

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The S/VP of Operations is a strategic leader responsible for optimizing OpinionRoute's operational system amidst rapid growth over the next 3-5 years. This leader will measure and refine all processes to produce outcomes most favorable for clients, and by extension, the overall business.

You will inherit a stable structure, matur