VP, Client Partner

Vice President, Client Partner

Department

Client Delivery – Client Success

Location

Remote

FLSA Status

Exempt

People Leader

Yes – approximately 1–2 direct reports

Travel

50–75%

Summary

Company Summary

Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.

Job Summary

The Vice President, Client Partner is a senior client leadership role responsible for the success of Accuity’s largest and most strategic health system relationships. This role serves as a trusted advisor to client executives, ensuring Accuity delivers against contractual commitments, performance expectations, and strategic objectives while identifying opportunities to strengthen the partnership and expand client value.

The Vice President, Client Partner owns the overall health of assigned client relationships, including client satisfaction, revenue retention, account growth, executive engagement, issue resolution, and renewal activities. The role works closely with Client Delivery, Sales, and other cross-functional leaders to align Accuity resources around client priorities and drive consistent execution.

As a people leader, the Vice President, Client Partner also leads a small Client Success team supporting day-to-day account management and client coordination. Success in the role is measured through outcomes including account revenue retention, incremental revenue growth, client satisfaction/NPS, client reference readiness, and achievement of agreed client and Accuity performance objectives.

Responsibilities

Client Partnership and Executive Relationship Management

• Serve as the senior relationship owner for assigned strategic health system clients.
• Build and maintain trusted relationships with client C-suite executives and other key decision-makers across c