Sr. Director, Implementation

Senior Director - Implementation

About Kipu

At Kipu Health, we’re passionate about creating better paths to better patient care. Join us in our work to advance behavioral health care in our communities. Our innovative solutions support providers in treating addiction, eating disorders and many other behavioral health conditions. While our EMR, CRM and revenue cycle solutions help behavioral health facilities succeed in managing their patients’ entire care journey, it’s through our people that we truly make a difference.

Job Description

The Senior Director, Implementation is responsible for leading the successful delivery of Kipu’s EMR and related software implementations for new and existing clients. This role oversees a multi‑layered organization of Directors, Managers, and Implementation Specialists, ensuring consistent execution, scalable delivery, and high‑quality client outcomes.

This leader defines and reinforces how Kipu “shows up” in Implementation, driving a culture centered on client outcomes, proactive execution, accountability, and adoption readiness. The role partners closely with Sales, Product, Customer Success, Finance and coordinating with third‑party partners to deliver seamless, high‑impact client experiences.

Success in this role requires building a high‑performing organization that consistently executes against Kipu’s implementation best practices, ensuring clients are fully prepared to adopt, operate, and realize long‑term value from Kipu’s solutions.

Your Responsibilities

• Lead a multi‑tiered implementation organization (Directors, Managers, and Implementation Specialists I-III), ensuring alignment, accountability, and performance across all levels.
• Establish and operationalize implementation standards and best practices across discovery, solution design, configuration, training, documentation, and go‑live readiness.
• Ensure teams consistently prioritize client outcomes over task completion, driving adoption