Lead Director, IMS Program Transformation

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director, IMS Program Transformation provides accountable leadership for transforming CVS Health managed service programs from broad, large-scale provider models toward a more focused portfolio of specialized, outcome-based engagements. The role will initially lead transformation across Infrastructure Managed Services (IMS) and is expected to expand its scope across ISTS managed service programs as the model matures.

This leader will define and execute the transformation roadmap across governance, service tower assessment, sourcing and vendor strategy, operating model redesign, workforce planning, AI and automation enablement, transition execution, and future-state organizational design. The role will work in tight partnership with the Technology Performance Team and ISTS stakeholders to align business outcomes, service accountability, financial performance, risk management, and measurable value delivery.

The Lead Director will establish a repeatable model for selecting, governing, and evolving boutique and strategic partners based on clearly defined outcomes, while protecting service continuity and strengthening internal ownership of technology services.

Job Responsibilities

• Own the multi-year IMS Program Transformation strategy, roadmap, governance model, and integrated execution plan, with clear milestones, outcomes, dependencies, risks, and decision points.
• Lead the transition from large, broad-scope managed service provider arrangements to a focused ecosystem of speciali