Senior Director, Pricing Operations Transformation

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Lead operational execution of pricing proposals/new commercial models from approval through implementation and launch
• Translate new commercial models and new offers into clear business requirements for product setup, config, pricing, quoting, entitlements and usage tracking systems
• Works with cross-functional teams and IT partners to clarify the requirements, validate the solutions, accept the solutions
• Supports the enablement of commercials related functions – Sales, Deal Desk, Customers and Commercial Operations
• Develops, tracks and reports on a clear project plan for the execution from strategy
• Drives the operationalization of processes following established governance processes
• Identify opportunities to drive productivity for commercial operations team in the process end-to-end
• This role blends strategic leadership with hands-on execution and serves as a trusted partner to the senior leadership team.

Qualifications

To be successful in this role you have:

• 8+ years of experience driving operationalization of new offers and commercial models
• Experience implementing complex and highly cross-functional process/system transformation projects
• Effectively led a team of high performing individual