Director, Transformation Services - Patient Financial Services

Job Purpose

The Director, Revenue Cycle Transformation Services – Patient Financial Services will be a part of our Revenue Cycle Transformation division, which plays a pivotal role in driving the financial success of our organization and our customers. The team is responsible for leading and implementing initiatives that enhance revenue cycle performance, optimize operational efficiency, and improve financial outcomes. We are seeking a dynamic individual with expertise in revenue cycle transformation to join us in this critical role. The position demands a strong revenue cycle background and experience leading assessments and implementation initiatives within health systems and medical groups to optimize hospital billing, collections, and denial processes. The successful candidate should possess exceptional communication, critical thinking, and client relationship skills, along with a deep understanding of revenue cycle management and evolving payer requirements.

Duties & Responsibilities

• Lead and drive Patient Financial Service revenue cycle transformation initiatives to maximize efficiency and effectiveness of full end-to-end revenue cycle operations and services for clients
• Effectively manage project plans including meeting deadlines and manage on time deliverables
• Prepare comprehensive reports, presentations and documentation as required to monitor, evaluate, and communicate the effectiveness of Patient Account initiatives
• Improve tracking tools and develop KPIs and metrics (Quality, Process, Financials, and Patient Satisfaction) to identify and quantify quality and operational performance improvement opportunities
• Function as a Patient Financial Services subject matter expert addressing inquiries from clients and team members
• Collaborate with colleagues and client counterparts to understand business challenges, adapt implementation methodologies, and approaches to ensure results align with department objectives
• Monitor analy