Director, Payments

CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. We harness powerful, secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.

Our team-defined values guide how we show up for each other, for our partners, and for our customers:

• We succeed together.
• We embrace progress.
• We care big.
• We create space.

Director, Payments

Location: Remote · Reports to: CFO · Travel: occasional

About the Role

We’re looking for a Director, Payments to own and scale the go to market strategy, operating model, and revenue performance of CARET Pay, our integrated payments product embedded in the legal practice management (LPM) software our customers run their firms on. This is a highly cross functional role at the intersection of payments, sales, customer success, implementation, product, finance, and legal.

CARET Pay is one of our fastest growing revenue lines, and the next phase of growth depends on attaching and activating new customers as well as the installed base. Unlock that growth by working cross functionally to ensure customers adopt invoicing capabilities within our LPM solution and displace incumbent payment processors. This role owns the full attach, boarding, activation, expansion, and retention journey.

This is a hands on role: you should be as comfortable setting strategy as working directly with prospects and customers to board, activate, and grow specific accounts.

B2B experience is essential. You have spent your career in B2B payments, SaaS, or fintech, primarily card not present, where success requires navigating enterprise customers, long sales cycles, cross functional stakeholders, and complex implementations.

Experience in the legal technology vertical is a significant plus — particularly familiarity with how law firms bill and get pai