Director of Retention

• Job Title: Director of Retention
• Reports To: Chief Marketing Officer
• Position Type: FT/Remote
• Travel Requirements: Less than 10%
• Compensation: $150-$175k, Bonus Eligible

ABOUT CORNBREAD HEMP

At Cornbread Hemp, our mission is to improve quality of life with the highest quality hemp products. Based in Louisville, Kentucky, we've grown quickly by staying true to three things: product quality, exceptional customer service, and transparency. We're proud advocates for greater hemp freedom, and everything we do is built on trust, both with our customers and with each other. We were founded on organic integrity, third-party transparency, and our proud Kentucky heritage. This is why we have grown to be a national leader in organic hemp products and serve over a million customers nationwide.

THE ROLE

Cornbread Hemp is seeking a strategic, analytical, and highly organized Director of Retention to lead one of the most important functions in our business: maximizing customer lifetime value.

This role owns the entire retention ecosystem: from email and SMS marketing to subscriptions, promotional planning, ecommerce optimization, and customer experience. You'll lead a talented team while continuously improving how customers discover, purchase, receive, and engage with our products long after their first order.

You'll oversee our in-house Email Marketing Manager, Customer Experience Manager, and Customer Experience team while partnering closely with Growth, Software Development, Creative, Operations, and Product to deliver a seamless customer journey.

This isn't a role for someone waiting for directions. We're looking for a leader who identifies opportunities before anyone else, builds solutions independently, and uses data to drive better customer experience and business results.

WHO YOU ARE

• A self-starter who thrives with autonomy and takes ownership without needing constant direction.
• An