Director of Platform Engineering

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

### Job Title: Director of Platform Engineering

Location

: Remote - US Only

Country

: United States

Department

: Engineering

Reports To

: SVP, Engineering

Position Type

: Full-Time

Salary

: $240,000

### Job Summary:

This is a new, dedicated leadership role reporting to the SVP of Engineering, accountable for turning First Due's DevOps, SRE, database reliability, incident-management, and developer-experience practices from distributed and ad hoc into centralized and disciplined. The right leader brings genuine hands-on technical depth to build and run this function, and the executive presence to represent platform reliability and operational maturity to the ELT.

### Key Responsibilities:

DevOps & CI/CD

• Assesses and centralizes CI/CD and deployment practices across product lines; owns the rollout
• Directly contributes where useful — e.g., containerizing and automating deployments, not just directing others
• Improves deployment frequency, predictability, environment consistency, and release safety

Site Reliability Engineering & Observability

• Stands up SLOs/SLIs, error budgets, and production reliability standards
• Owns monitoring, alerting, and observability patterns/dashboards, standardized across teams
• Partners with development teams on consistent instrumentation rather than owning their code

Incident Management & Operational Discipline

• Owns on-call tooling, rotation design, and escalation policy company-wide, partnering with Support, Product, QA, and Development to ensure comprehensive escalation resolutions
• Defines and enforces RCA and post-incident review discipline, using AI to speed investigation and in