Director, Client Services

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

This role focuses on serving as a trusted advisor and primary point of contact for complex client accounts, ensuring exceptional service, proactive issue resolution, and alignment of resources to support each client’s strategic goals. Success in the position requires strong relationship management, leadership of client-facing meetings and initiatives, deep knowledge of products and services, retention and renewal expertise, and the ability to effectively balance client needs with business objectives while working independently.

How you'll make an impact

• May manage anywhere from 1 to 10 clients, many among company’s larger and most demanding.
• Acts as a single point of contact with many of the company’s more sophisticated/demanding clients.
• Always responsive to requests and consistently identifies and resolves issues/challenges facing the client.
• Able to identify when/where to escalate issues.
• Brings the right people and resources together to solve ch