Director, Customer Success- SA&I Sensory Product Development Team

Company Description

R26_0022370

Remote in US; must be in US at time of application to be considered for the role.

Job Description

About this job

Innovation matters. With best-in-class research and predictive analytical tools, SA&I’s Innovation Practice is at the core of our client's new product ideas, product messaging that inspires action, product development and validation, and optimal launch strategies. Within NIQ's Innovation Practice (BASES), you will work with industry leading marketers and see your work come to life. If you want to influence the direction of a new product, the strategy of how to launch, or how best to reinvigorate a struggling brand – at SA&I’s Innovation Practice, you can.

Be curious. Be collaborative. Be forward thinking. Join SA&I’s Innovation Practice and work with our clients as a consultant, a problem solver, and influence the future of their innovations while driving complex and custom sensory product development projects.

Responsibilities

When you join SA&I’s Innovation Practice team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As a Director, Customer Success on the Sensory Product Development team you will have the following responsibilities:

Commercial & Client Leadership

• Drive strong client satisfaction through deliverables and by supporting the scoping discussions with Account Development for complex projects
• Work closely with Account Development to define and execute against an analytic strategy that is aligned to client expectations
• Review/advise on project execution elements for complex studies (design, feasibility, timing)
• Serve as a strategic client partner, understanding their business needs and innovation process
• Consistently engage senior insight partners and beyond (with Account Development) to establish broad support for BASES as a partner
• Identify and pursue opportunities to strengthen relationships through value