Director Account Management

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

We are seeking a full-time, remote Director of Account Management. The Director of Account Management will be responsible for implementing and managing National accounts. They will be responsible for developing, executing and fostering a collaborative business partnership between customers and Paradigm that delivers high customer service across multiple product lines. Responsible for daily client interaction, responding to client questions and inquiries. In addition, this role will be responsible for the creation and dissemination of ongoing analytics to clients which will reflect program performance.

RESPONSIBILITIES

• Serve as primary communication contact for all assigned accounts and provide thorough and professional account services. Act as a liaison for internal and external communications with clients on day-to-day questions.
• Build lasting customer relationships at multiple levels of the client organization, particularly with senior claims, product, divisional managers, and contac