Director, Account Management

Job Description

===================

Position Overview

Momentive Software is building its first dedicated Account Management team, and this role leads it. The Director, Sales – Account Management will hire, train, and lead a new team of Account Managers who own the health, retention, and growth of our existing client relationships. This is a zero-to-one role. You will define how Momentive manages accounts after the sale — from the team’s structure and duties to its process, tools, and targets — and then build the team that delivers it.

Position Summary

This role owns net revenue retention across Momentive’s client portfolio. You will design the Account Management function from the ground up: team structure, territories, quotas, and day-to-day duties. Then you will hire and coach the Account Managers who run it. You report to Josh Martin, SVP, Sales and work closely with Sales, Customer Success, Product, and Professional Services so clients renew, expand, and stay with Momentive.

A Day in the Life

• Build the Account Management team from the ground up: define team structure, territories, and hiring plan, then recruit and onboard the first Account Managers.
• Define the Account Manager role itself, including the core duties this team will own:
• Manage a portfolio of existing Momentive clients, serving as their main point of contact after the sale.
• Own renewals and retention for assigned accounts, working to catch churn risk before it happens.
• Find and close expansion opportunities — cross-sell and upsell across the Momentive product portfolio.
• Run regular account reviews with clients to track goals, surface risks, and show the value Momentive delivers.
• Partner with Customer Success and Support so clients get one connected experience, not a handoff.
• Keep Salesforce and related systems current with account plans, pipeline, and renewal dates.
• Track and report against net revenue retention (NRR), renewal rate, and expans