Chief of Staff for US D2C Supplement Brand (Remote)

About Paired

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent!

We are dedicated to connecting talented individuals with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world.

About our Client

They're a direct-to-consumer subscription brand that has gone from zero to a multiple nine-figure run rate in under three years — completely bootstrapped, with a small, lean team spread across the globe. No outside capital, no board, no bureaucracy. We sell across our own D2C site, Amazon, and TikTok Shop, with a subscription retention engine underneath it all.

They grew fast enough that structure never caught up with scale. That is the problem this role exists to solve.

The role

The CEO currently has roughly 25 people, agencies, and suppliers reporting to him across Customer Service, TikTok Shop, Amazon, Operations, Retention, and Finance — plus a running list of ~20 ad hoc growth projects. There is no layer between him and the work. Every decision, follow-up, deadline, blocker, and loose thread routes to one inbox.

The Chief of Staff is that layer. You will own the operating system of the company: who owns what, how they're measured, what they committed to, and whether it actually happened. You'll also own a rotating portfolio of high-leverage projects end to end, and you'll handle the CEO's calendar, inbox, and meeting follow-up so his time goes to product, partnerships, and P&L.

This is not a coordination job. You are expected to get into the weeds, do the work yourself, push people, and raise the standard. You start reporting directly to the CEO with influence rather than formal authority — and as you prove you can handle it, you'll be given the authority to escalate, reassign, and put underperformers on a plan.

Where this goes

if you crush this role, the path is C