Account Director

Position Summary

The Account Director will serve as a strategic leader, managing key client and Rosie relationships and ensuring the successful delivery of marketing talent and marketing/creative services. This role demands a blend of strategic thinking, exceptional communication skills, and the ability to juggle multiple priorities to achieve outstanding client outcomes.

Key Responsibilities

Client and Rosie Advocacy

• Serve as the primary day-to-day contact for assigned clients, ensuring open communication and trust.
• Conduct regular client status meetings to review progress, address concerns, and discuss new opportunities.
• Support implementation and maintain the processes and systems needed to manage complex client partnerships—coordinating multiple Rosies, timelines, scopes, and account details with clarity and consistency.
• Act as the primary point of contact and partner for working Rosies on assigned projects, including coaching and performance feedback.
• Represent the client’s needs internally, ensuring deliverables (projects or talent) align with their goals and vision.
• Act as the key liaison between clients and internal teams, ensuring feedback is translated into actionable insights and deliverables aligned with the client’s vision.
• Ensure campaigns and deliverables consistently meet or exceed client expectations.
• Foster a strong Rosie community across active engagements—creating connection, shared best practices, and ongoing touchpoints that drive satisfaction and retention.

Strategic Account Management & Oversight

• Serve as a trusted advisor and partner to clients by developing marketing and/or talent strategies that align with their business objectives and deliver measurable ROI.
• Act as the key liaison between clients and internal/Rosie teams, ensuring feedback is translated into actionable insights and deliverables stay aligned with the client’s vision/objective/direction.
• Address and reso