Account Director, Contract

About BRAINS

BRAINS is an independent creative agency and proud B-Corp. We're a group of no-a**hole, roll-up-our-sleeves creatives, united by a mission to spark market and cultural impact and connect people around shared values and passions. We partner with mission-driven brands looking to rethink and rewrite industry norms.

About the Role

We're looking for a contract Account Director who will be responsible for overseeing client relationships, ensuring that accounts are profitable, strategically led, and delivering high-quality work. You'll act as a trusted advisor to senior clients and a leader for the internal account team. While we encourage everyone to apply, we have a specific need for candidates on Pacific time for this gig.

Key Responsibilities

Client Leadership & Relationship Management

• Lead and grow key client accounts, ensuring retention and organic growth.
• Serve as the senior point of contact for assigned accounts, building deep trust and lasting partnerships.
• Understand your clients’ businesses inside and out—their goals, challenges, customers, and competitive landscape.
• Act as a strategic partner, translating business objectives into creative and marketing opportunities.
• Proactively identify ways to add value, presenting ideas, insights, and solutions that drive results.

Strategic Account Growth

• Lead the strategic direction of your accounts, aligning Brains’ services with client ambitions.
• In collaboration with leadership, identify opportunities for organic growth and develop plans to expand agency involvement.
• In collaboration with leadership, drive long-term account planning, ensuring we’re looking ahead, not just executing the project as it is now.

Team Collaboration & Leadership

• Collaborate with creative, strategy, and project management leads to ensure integrated solutions.
• Mentor and develop the account team, setting performance goals and providing feedback.