Account Director - Agency

Account Director – Client & Affiliate Management

Position Summary

The Account Director is responsible for the strategic leadership, growth, and overall performance of assigned client accounts, while also overseeing the affiliate and media partner relationships that support client delivery.

This role serves as a senior point of contact for clients and is accountable for translating client objectives into actionable performance strategies, coordinating internal teams and external partners, monitoring campaign and lead performance, and ensuring commitments related to volume, quality, cost, and service are achieved.

The Account Director operates as both a client advocate and business owner, balancing client expectations with campaign performance, partner capabilities, profitability, and the company’s broader strategic objectives.

Key Responsibilities

Client Relationship & Account Leadership

• Serve as the senior day-to-day relationship owner for assigned client accounts.
• Build trusted relationships with client stakeholders and develop a strong understanding of their business objectives, enrollment goals, target audiences, performance expectations, and operational requirements.
• Lead regular client meetings, business reviews, campaign performance discussions, and strategic planning sessions.
• Translate client objectives into clear priorities and execution plans for internal teams and external partners.
• Proactively identify performance concerns, emerging risks, and opportunities and provide clients with clear recommendations and solutions.
• Manage client expectations regarding lead volume, quality, cost, pacing, targeting, and campaign performance.
• Ensure client questions, issues, and escalations are addressed promptly and appropriately.
• Maintain a strong understanding of contractual commitments, campaign requirements, pricing, budgets, and service expectations.

Affiliate & Partner Management

* Manage relationships with af