VP, Delivery Assurance & Global PMO - Professional Services

United States - Remote

Professional Services/Full time/Remote

The VP, Delivery Assurance & Global PMO owns the global standard for how PS programs are run — and the global function that enforces it. This leader holds end-to-end accountability for delivery quality across every region, every line of business, and every Guidewire implementation program. The role owns program assurance, PMO methodology, and delivery excellence methodology outright; runs the regional PMO function as a single global organization (with AMER, EMEA, and APAC PMO leaders reporting directly); owns the cost-center budget for the global PMO and Delivery Assurance function; and is the executive guardian of the Success, Guaranteed commitment to customers.

This is a true VP role on all three of the Guidewire PS VP framework dimensions: global in scope (every region, every program, every partner), strategy-setting in authority (defines what “good delivery” means at Guidewire and how PMO and assurance methodology evolve as AI reshapes the services model), and externally facing (the executive who steps into Tier 1 customer programs at risk, who represents Guidewire's delivery standard to SI partners, and who speaks publicly on services excellence).

Job Description

### What you'll do

### Strategic Accountabilities

Customer Outcomes and Program Assurance

• Own the global delivery assurance function — the leading-indicator system that surfaces program risk early, before customer escalation.
• Accountable for Cloud Adoption Success outcomes across PS-led and SI-led programs (FY26 P4 method), with measurable improvement in on-time, on-budget, and on-value delivery.
• Personally engage on the highest-risk programs across the global portfolio; act as the executive who mobilizes cross-region resources to recover a customer commitment.

Program and Delivery Assurance Methodology

* Own program management methodology, delivery assurance metho