Vice President, ICHRA Digital Product & Experience

Position Purpose

Leads the strategy, development, and execution of product, customer experience, digital and operational capabilities for the ICHRA business. Responsible for translating customer and market insights into scalable solutions, driving digital innovation, operational excellence, and business growth. Partners across product, technology, operations, and external stakeholders to deliver differentiated experiences, optimize performance, and achieve strategic outcomes in a highly matrixed environment.

Key Details

Applicants for this role have the flexibility to work remotely anywhere in the Continental United States.

• Lead the end-to-end ICHRA product strategy, roadmap, and capability development across employer, broker, administrator, and member experiences.
• Translate customer, broker, employer, administrator, member, and market insights into scalable products, digital, service, and operational solutions that support growth and improve stakeholder experience.
• Partner with technology, operations, and business leaders to deliver scalable, customer-centric solutions, drive platform and process optimization, lead strategic technology investments, and ensure successful execution of key initiatives through influence, stakeholder alignment, and operational rigor.
• Lead the design and continuous improvement of customer, broker, employer, and administrator experiences across digital and service channels, enhancing engagement, satisfaction, retention, and overall business performance.
• Monitor and optimize key business performance metrics, ensuring strategic objectives are effectively translated into operational execution and measurable outcomes.
• Execute projects and activities to ensure business is meeting all product goals.
• Performs other duties as assigned.
• Comply with all policies and standards.

Education/Experience

• Bachelor's degree in a related field required. Master's Degree preferred.
• 10+ years of product management,