Vice President, Client Services

Job Purpose

The Vice President, Client Services is responsible for ensuring customer satisfaction and client retention across all assigned clients. Key success factor is the ability to build effective relationships, both internally and externally with clients, which will result in client reference ability, adoption of additional services, and high levels of retention and satisfaction. The Vice President, Client Services will work with clients to optimize financial and clinical performance using MMX products and services. This role will coordinate with the SVP Client Services to assess additional opportunities. The Vice President, Client Services will collaboratively identify, address and successfully resolve a broad range of topics and issues. Key success factors include the ability to service large client accounts and/or multiple higher complexity smaller client accounts.

Duties and Responsibilities

• Accountability for profit and loss of client RCM activities including workforce management and revenue forecasts
• Oversee end to end revenue cycle service management for designated client(s)
• Maintain acceptable levels of day in A/R, bad debt, and other key indicators
• Serve as the single accountable leader by creating collaborative, high performing work environments while addressing issues, removing barriers, and ensuring successful team and client outcomes
• Manage budgets, revenue forecasting, margins, invoicing, and billing
• Quantify financial and operational benefits for performance improvement initiatives
• Identify and address risks to achieving projected outcomes; develop and implement solutions to resolve same
• Create customized solutions to achieve business objectives, and manage client expectations around benefits and deliverables
• Maintain relationships with key client contacts that fosters an environment to drive client performance and minimize attrition
• Build strong executive-level and C-suite relationships
• Monitor key metrics