Senior Vice President, Commercial Operations

Job Description

Senior Vice President, Commercial Operations

E7

Summary/objective

The Senior Vice President, Commercial Operations leads isolved's commercial operations function, setting the strategic direction for the systems, processes, and teams that connect go-to-market execution to revenue outcomes. This role owns the end-to-end revenue value chain, including quota and territory operations, sales compensation and commissions, revenue systems and data governance, deal desk, and revenue reporting and analytics, ensuring these functions operate as a unified, accountable engine in service of the broader sales and go-to-market organization.

Core Job Duties

• Set the strategic direction and operating model for isolved's commercial operations function, including quota and territory operations, sales compensation and commissions, revenue systems, data governance, deal desk, and revenue reporting and analytics.
• Own quota and territory operations in partnership with Finance, ensuring quota is set, assigned, and communicated accurately and on time, and that territory assignments are established before a sales hire's start date.
• Own sales compensation and commissions administration, including plan design, sales crediting rules, payout accuracy, and dispute resolution, and evaluate and select the systems and platforms that support them.
• Own the architecture and integration of the commercial technology stack, including the CRM and its connections to compensation, service, and financial systems, eliminating manual, error-prone handoffs between systems.
• Establish and maintain data governance standards across the commercial technology stack, ensuring a single source of truth for revenue data.
• Own the deal desk function, including quoting, deal structuring, and approvals, expanding into pricing strategy as deal complexity and volume grow.
• Deliver rep-facing and executive-facing reporting and analytics that prov