Senior Director, Field Ops Training

Position Summary

Affordable Care, Inc. (ACI) is seeking a Senior Director, Field Ops Training to lead a 30-person field training organization supporting nearly 400 dental practices nationwide. This leader will modernize how ACI develops and delivers training — moving from legacy, largely in-person and static content toward a digital-first, AI-enabled model that can rapidly produce and deploy learning content at scale. The role owns training strategy and execution for the field organization, special projects, and enterprise initiatives, and will partner with enterprise digital learning and development team to stand up the digital learning infrastructure ACI currently lacks. This is a highly visible, build-oriented mandate reporting directly to the COO.

What You'll Own

• Set the strategic direction for training across ACI's four operating divisions and specialty portfolio, aligning learning priorities with the company's sales, patient experience, and net income goals.
• Lead and develop a 30-person team of field trainers and facilitators, including performance management, capacity planning, and career development; add augmented training staff for transformation initiatives.
• Collaborate with the People team to modernize ACI's training model — shifting from primarily in-person/field-delivered training toward blended digital, on-demand, and AI-assisted content development and delivery.
• Collaborate with the People Team selection and implementation of learning management system (LMS) or digital training platform; ACI's current HR platform (Dayforce) does not meet the organization's training needs today.
• Leverage AI tools to accelerate instructional design and content production for run the business programming, enabling faster turnaround on new programs, compliance updates, and operational rollouts.
• Partner with People Team to design a scalable content framework that supports rapid, consistent deployment of training across a distributed