Market Director, Social Care & Health Impact

Role Overview

The Market Director of Social Care & Health Impact is responsible for leading the development, implementation, and evaluation of strategies that address social and community factors influencing health outcomes and advance equitable, whole-person care.

Work Arrangements

• Remote – This position is fully remote and requires the associate to reside in Michigan (MI).
• Travel - 30% travel is required for community based activities, leadership and state meetings.
• Reliable high‑speed internet required (minimum 50 Mbps download / 5 Mbps upload)
• Associates residing in states where reimbursement is required by contract, law, or regulation may submit eligible expenses for reimbursement

Responsibilities

• Translates population health priorities into operational plans, measurable initiatives, and community partnerships that support members' health and well-being.
• Serving as the market lead for social care and population health initiatives.
• Oversee program operations, stakeholder engagement, data-informed planning, and community collaboration.
• Works closely with internal and external partners to coordinate activities, monitor outcomes, and drive continuous improvement.
• Ensures alignment with enterprise priorities while adapting strategies to address local community needs and emerging market opportunities.
• Lead the implementation of enterprise social care, health impact, and population health strategies within the assigned market, ensuring alignment with organizational priorities and local community needs.
• Supervise, coach, and support the market Social Care & Health Impact team.
• Oversee day-to-day operations, work plans, performance expectations, project execution, reporting, and continuous improvement activities.
• Lead the development, implementation, and evaluation of population health and health improvement initiatives.
• Partner on plan-led efforts to embed social care and health impact across the work, coordinating with internal and external stakeholders to align whole-person care goals, contractual requirements, and accreditation needs.
• Develop and manage strategic relationships with community organizations, public agencies, healthcare partners, and other stakeholders to strengthen community-based solutions, coordinate resources, and advance health and well-being initiatives.
• Serve as the market subject-matter expert and point of contact for applicable state workgroups, social care, health impact, and population health initiatives.
• Collaborate across departments and with external partners to drive strategic projects, address emerging priorities, and improve member and community outcomes.

Education & Experience

• Master’s degree in Social Work, Health Services Research, Health Policy, Public Health, Healthcare Administration, or other relevant fields.
• 5 or more years of experience directly leading teams within a matrix environment
• Demonstrated community and stakeholder engagement experience, plus prior Medicaid and non-profit experience

Skills & Abilities

• Strong leadership and people-management skills, with the ability to lead, coach, and develop teams within a complex, matrixed organization.
• Strong knowledge of population health, social care, health equity, and social drivers of health, with the ability to translate strategic priorities into actionable programs and measurable outcomes.
• Demonstrated understanding of Medicaid managed care and the healthcare needs of Medicaid populations.
• Strong community engagement and partnership-development skills, including experience working with community-based organizations, nonprofit organizations, public agencies, healthcare providers, and other external stakeholders.
• Ability to develop, implement, monitor, and evaluate population health, social care, and community health initiatives.
• Strong strategic planning and project management skills, with the ability to manage multiple initiatives, priorities, and deadlines simultaneously.
• Ability to use data, performance measures, and program outcomes to identify opportunities, evaluate effectiveness, and support continuous improvement.
• Excellent communication, presentation, facilitation, and relationship-management skills, with the ability to effectively engage senior leaders, internal partners, external stakeholders, and community organizations.
• Demonstrated cultural awareness and ability to work effectively with diverse populations and communities.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Teams, and Outlook, for reporting, presentations, project coordination, and stakeholder communication.