Key Account Director

The Key Account Director (KAD) is a vital client-facing role within the Client Services team at 829 tasked with overseeing the strategic management and growth of our key client accounts. This role includes indirect supervision over a pod that consists of an Account Management Manager (AMM) and 2 - 4 Account Managers under their charge.

The KAD is key in setting and steering the strategic course for the pod’s client portfolio, focusing on enhancing client retention, leading in client issue resolutions, monitoring performance metrics, and spotting opportunities for upselling. Effective collaboration with strategists and the AMM is essential for devising and implementing marketing strategies that are customized and effective, meeting the clients' goals. This position is pivotal in fostering growth and sustaining high client satisfaction in our fast-paced agency setting.

What You'll Do

Strategic Client Management

• Oversee the strategic direction of all pod accounts, providing resources and support to develop comprehensive strategies that align with client goals.
• Cultivate and maintain senior-level client relationships to deeply understand their needs and expectations, ensuring our strategies effectively address their goals. This involves organizing and leading quarterly breakout sessions with clients to discuss and refine strategies.
• Overseeing the creation and delivery of customized QBRs that showcase client-specific insights and progress. This includes working closely with the AMM to provide the AM feedback on areas of improvement and framing.
• Monitoring client churn rates and providing detailed reports to senior leadership. The KAD analyzes trends and formulates strategies aimed at minimizing client turnover and boosting retention, leveraging operational insights from the AMM who handles the day-to-day management aspects.

Client Retention and Growth

* Strategically identifying and facilitating the exploration of opportunities