Head of Strategic Initiatives (CX & Ops) - H027

About Holafly

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Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we've empowered travellers in over 200 destinations worldwide with secure, reliable eSIM solutions. With a team of 600+ professionals across multiple countries, we are scaling globally to ensure our users stay connected from the second they land - wherever their journey takes them.

We're not just selling eSIMs. We're building the infrastructure of trust and experience that turns first-time buyers into lifelong travellers.

The Role

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Reporting directly to the Chief Customer Experience Officer (CCXO), you'll be their strategic right hand - translating vision into execution and driving the highest-priority challenges across CX and Operations to measurable impact.

This isn't a coordination role. You'll own problems end-to-end: diagnosing them with data, building the case for change, orchestrating cross-functional teams to deliver, and communicating progress to leadership with clarity and conviction.

Think of it as the best parts of management consulting - sharp thinking, high-stakes problems, real variety - with the added dimension of genuine ownership and long-term impact. This role starts as an individual contributor and is built to grow: as you prove impact, there's a clear path to owning a broader mandate, potentially including people leadership, as Holafly scales.

What You'll Do

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Drive Strategic Initiatives Own end-to-end execution of the CCXO's highest-priority projects - from initial scoping and stakeholder alignment through to measurable delivery. You step in where leadership presence is required but bandwidth is limited.

Build the Business Case Architect data-backed frameworks, ROI models, and investment proposals that justify and prioritise operational and commercial decisions. Your work gives leadership the confi