Head of Operations - Law Firm (Remote)

Overview

Head of Operations - Law Firm (Remote)

Award-Winning, Criminal Defense Firm

Remote | Full-Time | Legal Operations

Build the Systems That Don't Exist Yet - And Own Them

About the company

An award-winning, veteran-owned criminal defense firm with offices across South Carolina (Greenville, Columbia, Anderson, Beaufort). They fight for clients facing the most serious moments of their lives - and we need a Head of Operations to bring structure, accountability, and real process to a fast-growing team.

This is not a maintain-what-exists role. There is no playbook waiting for you - you'll build it, implement it, and run it.

What You'll Do

• Oversee paralegals and ensure tasks and deadlines stay on track
• Manage billing, cost control, and accuracy of accounts receivable
• Own the client intake process end-to-end
• Monitor and manage the marketing/advertising budget
• Liaise directly with vendors and negotiate terms
• Identify case-staffing gaps and hold the team accountable
• Make hiring and firing recommendations
• Personally roll up your sleeves to implement firm improvements — not just delegate them

What Success Looks Like

• First 30 days: Audit billing/AR, intake workflow, and vendor contracts; meet with paralegals to map task-tracking gaps; review marketing spend and reporting
• Days 30–60: Roll out a paralegal task-tracking system, propose a KPI framework for ownership sign-off, and land 1–2 quick-win process improvements
• Days 60–90: Take full ownership of billing/AR and vendor relationships, present a 90-day findings summary, and make (and defend) at least one hiring recommendation

What We're Looking For

• Bachelor's degree in business administration, operations, or a related field preferred — equivalent hands-on operations/team-management experience accepted in lieu of a degree
• Experience in a small-to-mid-size professional services environment (