Head of Account Management

Role & Responsibilities

High Impact Dealer is a fast-growing digital marketing agency specializing in the outdoor equipment industry. Recognized with multiple 7-figure awards and known for an exceptional team culture, we are on an exciting growth trajectory and looking for the right people to grow with us. We are seeking an experienced and people-focused Head of Account Management to join our leadership team. This role is remote and full-time, with growth and bonus opportunities. As Head of Account Management, you will serve as the direct report and day-to-day leader for our team of Account Managers, coaching your team, ensuring client satisfaction across all accounts, and maintaining the high standard of service HID is known for, all while staying hands-on with key client relationships yourself.

What You'll Do

• Directly supervise and support a team of Account Managers, serving as their primary point of escalation and guidance
• Coach AMs on client communication, campaign strategy, and account growth best practices
• Monitor team performance and workload, ensuring accounts are managed effectively and deadlines are met
• Conduct regular one-on-ones and team check-ins to foster accountability, growth, and collaboration
• Serve as the escalation point for complex client issues, stepping in to resolve concerns quickly and professionally
• Collaborate with internal creative, media buying, and web teams to ensure seamless project execution
• Maintain and grow a portfolio of key client accounts as a hands-on AM yourself
• Identify opportunities to improve team processes, workflows, and client retention strategies
• Track and report on team KPIs including client satisfaction, retention, and account growth

What We're Looking For

• Some account management experience required, agency or client-facing background preferred
• Experience in or familiarity with the outdoor equipment industry preferred
• This role is part of our leadership team and we are looking for someone ready to step up and lead
• Previous experience supervising, mentoring, or leading a team
• Strong client-facing communication skills with a professional, solutions-oriented approach
• Proven ability to manage competing priorities across multiple accounts and team members
• Comfortable working with project management tools (ClickUp, Asana, Jira, or similar) and CRM platforms
• Self-motivated, highly organized, and able to thrive in a fully remote environment
• High emotional intelligence with a natural ability to coach and motivate others
• Must be legally authorized to work in the United States

Compensation & Benefits

• Base salary: $55,000/year, plus performance-based bonus incentives
• 401(k) eligibility after 6 months of employment
• Paid holidays + PTO
• Fully remote (U.S. only)
• 3-month probationary period

Ready to lead a team and make an impact? We would love to hear from you. Please send the following to [email protected]:

• Cover Letter
• Resume

Pay: From $55,000.00 per year

Benefits

• 401(k)
• Paid time off

Work Location: Remote