Global Head of Professional Services (Technical Implementation Services) Managing Director

Global Head of Charles River

Technical Implementation Services

What we are looking for

Responsible for delivery and oversight of all technical implementation services globally . The Global Head of Technical Implementation Services (TIS) will manage TIS practice managers and their teams of consultants at a variety of levels while holding them accountable for the successful implementation of the Charles River Investment Management Solution. In addition, the Global Head of Technical Implementation Services will work with sales leadership to develop business through positioning and selling services for new and existing customers. This role will interface with existing and prospective clients and all internal divisions of the company and reports to the Global Head of Delivery.

Why this job is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you are responsible for

• Oversee staff which includes technical practice managers , technical senior implementation managers, technical implementation managers and technical consultants of their client projects.
• Hire staff; ensure they are properly mentored, trained and motivated.
• Ensure all team personnel are effectively staffed and utilized.
• Achieve T echnical Implementation Services group revenue goals and utilization targets.
• Complete technical project reviews on a regularly scheduled basis which includes:
• Review implementation status and resolve technical implementa