Director/VP, Revenue Operations and Commercial Systems

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.

You will make an impact

We are seeking a commercially focused Revenue Operations leader to bring visibility, structure, and discipline, to eCS' revenue forecasting, commercial motion, and systems. Reporting to the Chief Financial Officer, this leader will own the systems, data, definitions, reporting, and cadence that drive pipeline visibility, forecast accuracy, and commercial execution across the business, establishing and enforcing common standards across Sales, Finance, Operations, and Product.

The central mandate is to build a high-fidelity, repeatable monitoring and measurement function that can provide visibility into our sales pipeline and funnel, providing the Sales, Finance, and Operations teams with insights that drive decisions supporting attainment of our revenue goals. This role converts our commercial rhythms in a governed, measurable operating model spanning new logo, expansion, and renewal motions across elluminate® licensing, elluminate® services, and Biometrics. This leader will inherit the ongoing Salesforce transformation, complete it, and own the adoption and data discipline that make it useful.

The Chief Business Officer (CBO) remains accountable for the forecast commitment and sales performance. This role owns the machinery that produces the forecast — the process, systems, data, definitions, reporting, and governance behind it. The successful candidate will partner closely with the CBO, the CFO and FP&A team, Customer Success, Product, and the Chief Transformation & AI Officer, and will pr