Director, Retail Learning & Selling Enablement

WHO WE ARE

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail.

YOU WILL BE

As the Director of Retail Learning and Selling Enablement, you will lead the strategy, design, and execution of retail learning, selling, and service programs that shape how we engage clients across Saks Fifth Avenue and Neiman Marcus stores. You will oversee the development of a unified selling and service model that elevates the client experience and builds associate and leader capability at every level. This includes leading the teams responsible for onboarding, service and selling programs, and leadership enablement across both banners. Partnering closely with retail and corporate leaders, you will ensure learning experiences align with brand identity, business priorities, and performance goals while fostering a culture of continuous growth and service excellence. Through your strategic vision, creativity, and deep understanding of the luxury retail landscape, you will build an integrated portfolio of programs that inspire our people, strengthen our client relationships, and drive meaningful business impact across Exemplar Luxury Group.

YOU WILL DO

• Lead the enterprise strategy for retail learning, selling, and service enablement across Saks Fifth Avenue and Neiman Marcus stores, ensuring alignment with brand identity, client experience standards, and business goals
• Lead a team of learning and enablement professionals, providing strategic guidance, coaching, and professional development to ensure qual