Director, Professional Services (North America, EMEA & APAC)

Job Summary

Sigga takes the paper out of industrial maintenance. From offices across North America, Latin America, and Europe, we give the world's largest refineries, mines, mills, and plants mobile SAP asset management that their technicians actually use, and we are growing fast on the back of it.

We are hiring a Director, Professional Services to own the customer base across North America, EMEA, and APAC: every implementation, every rollout, and every services engagement outside LATAM. You will set the delivery model for the regions, define the success criteria you are measured against, and recruit and lead the Project Managers who carry the accounts.

You will carry real commercial weight. Services revenue, program margin, billable milestone attainment, and cross-sell/up-sell growth across the portfolio all sit with you, along with the budget, the executive air cover, and the autonomy to go get them.

The seat is a visible one. You will report directly to the Senior Vice President of Global Customer Operations, who owns Professional Services, Customer Success and Customer Support, partner with Sigga executives across Sales, Product, and Customer Success, and have direct access and visibility to the Sigga CEO. You will travel globally, sitting across the table from the operations and IT executives who run some of the largest industrial companies in the world. If you want a book of business you can put your name on, a team of your own, and a company that treats services as a growth engine, this is your role.

Responsabilidades e atribuições

General Accountabilities

Strategic Leadership and Program Oversight

* Program Delivery: own end-to-end delivery of large-scale programs across the regions, from greenfield implementations through rollout expansions, against customer ROI goals and contractual SOW deliverables.

* Growth Through Delivery: convert delivery performance into services expansion and cARR growth throu