Director, Product Management- AI Agent Products

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the role

We are hiring a Director of Product Management to lead the product vision and execution for a transformational frontier Ai agent currently in MVP state. This role brings together cutting-edge autonomous agent capabilities with enterprise governance, positioning you at the intersection of frontier AI and real-world workflow impact.

You'll own the product direction for long-running, self-evolving autonomous agents designed for enterprise knowledge workers. The platform connects natively to ServiceNow's AI infrastructure, bringing governance, auditability, and workflow intelligence to every agent action- enabling enterprises to deploy AI at scale with the controls they actually need.

This is a 0-1 product leadership role on a team that operates like a startup inside enterprise. You'll be the builder who prototypes the next capability before it's on the roadmap, pulls the product forward by showing what's possible, and translates frontier AI research into platform primitives that drive consumption and adoption across the AI portfolio.

Why this role matters

Autonomous agents are moving from research to production. This role puts you at the center of that shift. You'll define how enterprises will harness agentic AI safely, govern it intel