Director of Product - Client Services Tech Enablement

About KLDiscovery

KLDiscovery is a global eDiscovery and legal technology provider serving large law firms, corporate legal departments, and government agencies. We build and operate the products and services that legal teams rely on to manage, process, and review case data at scale. With operations across multiple countries and a client base that includes AmLaw 200 firms, we handle some of the largest and most complex matters in the industry.

About the Role

We're hiring a Director of Product to own tech enablement for our Client Services and Operations organization, driving operational excellence across how we deliver for clients. This is one of the highest-leverage product roles at KLDiscovery. There's a step-change opportunity in CS and OPS to increase speed and quality through workflow orchestration, automation, AI, and giving clients real-time visibility into their matters. You'll lead that transformation.

You'll own three flagship products that touch every matter we run: our client workflow orchestration and automation platform, AI-powered anomaly detection across our operational pipeline, and the client portal that gives customers real-time visibility into their data, status, and SLAs. The work spans terabytes of legal data moving through forensics, collections, processing, and review, with direct impact on cycle time, quality rates, attorney experience, and client trust.

This is a builder's role and an AI-native role. You're fluent in modern gen AI (LLMs, agents, RAG, evals) and reach for it as a first-class tool, not a bolt-on. You prototype, use AI to write PRDs that read like specs, build mockups, ship workflows yourself when it's faster than waiting, and stay close enough to the system to know whether the architecture can actually deliver what you're promising. You'll work side-by-side with CS and Ops leaders, and the AI Architect to translate operational pain into shipped product.

We offer competitive total compensa