Director of Hotel Systems | PM Hotel Group | Chevy Chase, MD

What You’ll Do

The Director of Systems is a senior leadership role responsible for the strategic oversight, day-to-day administration, and vendor/supplier relationships of all core technology platforms used across the hotel management company's portfolio. This position ensures that critical business systems operate reliably, are continuously optimized, and are properly supported — enabling seamless operations across finance, procurement, reporting, and expense management functions. The Director leads a small, dedicated team and serves as the primary point of contact between the organization and its technology providers.

Key Responsibilities

System Oversight & Administration

* Provide oversight and administrative management of all enterprise-wide systems, including the business intelligence (BI) platform and its multiple reporting interfaces, accounting software, online purchasing and payment platform, and expense reporting platform.

* Ensure system availability, data integrity, and performance across all platforms, proactively identifying and resolving issues before they impact operations.

* Define and enforce system governance standards, user access controls, and data security protocols in alignment with company policy.

* Oversee system implementations, upgrades, and integrations, coordinating across departments to minimize disruption.

* Maintain comprehensive documentation of system configurations, workflows, and procedures.

Supplier & Vendor Relations

* Serve as the primary relationship owner for all technology vendors and software suppliers, managing contracts, service agreements, and renewals.

* Evaluate vendor performance against SLAs, escalating issues and negotiating resolutions as needed.

* Lead vendor selection processes for new or replacement platforms, including needs assessment, RFP development, and stakeholder presentations.

* Identify opportunities to consolidate, renegotiate, or optimize vendor agreements to reduce cost and improve service quality.

Business Intelligence & Reporting

* Administer and continuously improve the company's BI platform, ensuring dashboards, reports, and interfaces meet the needs of executive, operational, and property-level stakeholders.

* Partner with finance, operations, and leadership teams to develop new reporting capabilities and data-driven insights.

* Manage user provisioning, training, and support for all BI platform interfaces.

Financial Systems

* Oversee the administration of the company's accounting software, ensuring proper configuration, chart of accounts alignment, and integration with other platforms.

* Administer the online purchasing and payment platform, managing vendor setup, approval workflows, and compliance with procurement policies.

* Oversee the expense reporting platform, including policy configuration, reimbursement workflows, and integration with payroll and accounting systems.

Team Leadership

* Lead, mentor, and develop the internal systems support team, setting priorities, managing workloads, and fostering a culture of service and continuous improvement.

* Establish and monitor team performance metrics including helpdesk responsiveness, resolution times, and project delivery.

* Identify training and professional development opportunities to keep the team current with evolving technologies.

Strategic Planning & Cross-Functional Collaboration

* Partner with senior leadership to develop and execute a systems roadmap aligned with the company's operational and growth objectives.

* Act as a trusted advisor to department heads on technology capabilities, limitations, and opportunities for process improvement.

* Evaluate emerging technologies and industry trends to inform future investment decisions.

Where You’ve Been

Education

* Bachelor's degree in Accounting, Management Information Systems (MIS), Business Administration, or a closely related field required.

* Advanced degree or relevant professional certifications (e.g., CPA, CMA, PMP, or technology certifications) a plus.

Experience

* 5+ years of progressive experience in a systems administration, financial systems, or technology operations role, preferably within the hospitality, hotel management, or multi-unit real estate industry.

* Demonstrated experience managing or supporting business intelligence platforms, accounting software, procurement/purchasing systems, and expense management platforms.

* Proven track record of managing vendor relationships and technology contracts.

* Prior experience supervising or leading a team.

Skills & Competencies

* Strong understanding of accounting principles and financial operations, with the ability to bridge the gap between finance and technology.

* Proficiency with business intelligence and data visualization tools; experience with hotel industry platforms (e.g., ProfitSword, Opera, Sage Intacct, Avero, Concur, Birchstreet, or similar) preferred.

* Excellent analytical and problem-solving skills with keen attention to detail.

* Strong project management abilities; capable of managing multiple initiatives simultaneously.

* Effective communicator with the ability to translate technical concepts for non-technical stakeholders.

* High degree of professionalism, integrity, and discretion in handling sensitive financial and operational data.

When You’re Here

This is primarily a remote role. Occasional travel to hotel properties or vendor sites may be required. Standard business hours apply, with flexibility expected during system implementations, upgrades, or critical issue resolution.

We offer a competitive benefits package including health, dental, and vision insurance, 401(k) with company match, paid time off, and professional development support.

Salary Range

$135,000–$165,000 annually, commensurate with experience and qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.