Director of Expert Services, Security and Risk

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Team

As part of Delivery Excellence, our Security and Risk Services team empowers enterprises to build resilience and strengthen their operational and security posture across their most critical risk and compliance domains. We partner closely with customers to drive security adoption, risk mitigation, compliance excellence, and demonstrable business value through our Security and Risk product portfolio.

The Role

As Director, Security and Risk Services (Americas), you will lead services delivery execution for Security and Risk customers across the US and Canada. You will manage senior-level technical consultants and Business Process Consultants (BPCs) to deliver transformative solutions while driving key strategic initiatives. You will be instrumental in expanding the ServiceNow Security and Risk footprint, ensuring delivery excellence, nurturing deep customer relationships, and maximizing customer value realization in the security and risk domain.

What you'll do

Strategic leadership & security innovation

• Manage delivery execution for a team of senior-level technical consultants and Business Process Consultants, ensuring successful delivery of strategic transformation initiatives and customer implementations.
• Partner with the Acceleration