Director of Customer Success

The Director of Customer Success leads ASI's customer success function, overseeing a team of Project

Managers who deliver and manage projects for customers integrating autonomous vehicle and robotics

solutions into their operations. This role serves as the primary executive relationship owner for key

accounts, ensuring customers achieve measurable outcomes and that projects are delivered on time, on

scope, and within budget.

A central priority of this role is cultivating long-term partnerships that generate customer-funded development opportunities, enabling ASI to advance its technology roadmap in alignment with real-world customer needs. The Director of Customer Success bridges technical execution and strategic account management, acting as a trusted advisor to customers while driving retention, expansion, and mutual value creation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Managing People

* Directly manages a team of Project Managers responsible for individual customer success

engagements. * Recruits, mentors, and develops Project Managers; conducts performance reviews and

implements growth plans. * Establishes team standards, processes, and best practices for customer project delivery and

relationship management. * Serves as escalation point for Project Managers on high-stakes customer issues or at-risk

accounts.

Customer Relationship Management

* Owns executive-level relationships with key accounts, maintaining regular contact to

understand business goals and technology adoption progress. * Acts as a strategic advisor to customers, helping them realize the full value of ASI's

autonomous solutions within their operations. * Identifies and cultivates partnership opportunities that lead to customer-funded development,

co-investment, or expanded engagements. * Partners with Business Development to manage contract renewals, statements of work, and

account expansion opportunities. * Coordin