Director of Commercial Operations

The Opportunity

We're seeking a Director of Commercial Operations to serve as a right-hand to our Chief Commercial Officer and support the commercial team during this critical growth phase as we scale our commercial reach. This role requires a versatile, startup-experienced operator who can build and and then operate scalable infrastructure and processes across multiple functions—including sales, marketing, customer experience, and clinical implementation operations. This is a remote role.

This is not a traditional, siloed operations role. You'll be the connective tissue between strategy and execution, translating leadership’s vision into actionable processes while rolling up your sleeves to solve day-to-day operational challenges. If you thrive in ambiguity, excel at building from the ground up, and are energized by wearing multiple hats in service of our mission, this role is for you.

What You'll Do

Operational Leadership & Infrastructure Building

• Design, implement, maintain and scale operational processes across sales, marketing, customer success, commercial operations, and clinical implementation functions
• Establish clear frameworks, processes, KPIs, and operating rhythms that enable sustainable growth from early-stage to scaled operations
• Identify operational inefficiencies and proactively design solutions that improve team velocity, customer experience, and business outcomes
• Build the foundational infrastructure needed to support rapid scaling while maintaining quality and compliance in a regulated healthcare environment
• Support the Chief Commercial Officer with various ad-hoc projects, as needed

Commercial Operations

• Build and/or update and implement playbooks, processes, and enablement tools for customer-facing team
• Own processes related to pipeline funnel management and new clinic rollout prioritization, including lead tracking, stage assignment and movement, implementation sequencing, onboarding prepa