Director, Head of Sales Operations

Job Description

Shape the Future of Sales Operations at Phreesia

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Title

Director, Head of Sales Operations

Team

Phreesia Network Solutions

Location

Remote EST or CST in Canada or the U.S., with occasional travel required for client meetings, industry events, conferences, and team collaboration.

Why This Role Exists

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Phreesia Network Solutions partners with pharmaceutical manufacturers, biotech companies, media agencies, and other life sciences organizations to activate patients and engage providers with personalized, privacy-safe communications at the moments that matter most in care. Our media programs are sold — and re-sold — every year, which means our commercial engine has to run with precision: accurate forecasts, clean pipeline data, well-designed territories and quotas, and sellers who spend their time selling.

As Director, Head of Sales Operations, you will own that engine — and modernize it. You will be the connective tissue between Sales leadership, Finance, Marketing, Client Experience, and Client Solutions — turning strategy into operating cadence, data into decisions, and friction into process.

You will scale the commercial operation with AI at its backbone, embedding AI-driven forecasting, insights, and automation across the sales workflow so the team can grow revenue faster than headcount. Reporting to the SVP, Finance & Commercial Operations, you will lead an established Sales Operations team and own the systems, analytics, and planning disciplines that allow the PNS sales organization to scale efficiently as we grow across PatientConnect, ProviderConnect, MediFind, and our expanding solution portfolio.

What You’ll Spend Your Time Doing

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* Lead sales planning and go-to-market design.

You’ll lead annual and quarterly sales planning across territory, capacity, quota, and c