Director, Future Field Engagement Strategy – Metrics & Incentives

### Summary

#LI-Remote

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel.

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.

Company will not sponsor visas for this position.

The Director, Future Field Engagement Strategy – Metrics & Incentives shapes how success is measured and celebrated across Novartis’ evolving commercial organization. This role designs forward‑looking performance metrics and incentive frameworks that align with modern engagement models, emerging field roles, and enterprise priorities. By reinforcing the right behaviors and outcomes, this leader helps inspire field teams while driving sustainable customer impact, growth, and long‑term competitiveness. ### About the Role

Key Responsibilities

• Architect and lead future‑ready measurement frameworks that define how Customer Engagement and Go‑to‑Market success are assessed across the enterprise.
• Translate complex, aggregated performance signals (e.g., claims, prescribing, payer, CRM insights) into clear, strategic measurement constructs.
• Shape balanced scorecards that intentionally measure both outcomes and critical enterprise behaviors, bringing an outside‑in perspective in close partnership with Insights and Decision Science (IDS).
• Serve as a strategic advisor to senior leadership by delivering forward‑looking insights on performance trends, risks, and opportunities, alongside Insights and Decision Science.
• Reimagine incentive compensation strategies to align with evolving field roles, customer archetypes, and modern engagement models.
• Steward incentive frameworks in partnership with Incentive Compensation teams to ensure they are equitable, transparent, and m